Service

WhatsApp Automation

WhatsApp agents that handle the first line of customer contact — answering questions, capturing leads, managing bookings, and handing off to a human when it counts. Session state persisted so conversations survive restarts.

Get a quote See the work

What it is

An agent on the channel your customers are already using

WhatsApp is where a large portion of inbound customer contact already happens. The question is whether a human handles every message manually or whether an agent handles the routine ones and escalates the rest.

We build agents that manage structured conversation flows — intake forms, FAQ responses, booking confirmations, lead qualification — and hand off to a human operator at the right moment with full conversation context already attached.

Session handling is built-in. If the process restarts, the conversation resumes. No lost leads because a server rebooted at 2 AM.

BookingAgent

online · WhatsApp

What's included

Every WhatsApp build ships with these

Customer support agent

Handles FAQ, order status, account queries, and complaint intake — without a human touching every message.

Lead capture

Structured intake flow that collects contact details, qualifies interest, and pushes the record into your CRM — before a human follows up.

Booking management

Conversational booking flow — date and time selection, confirmation messages, reminders, and calendar sync.

Human handoff

When the agent reaches a trigger condition — frustration signal, unanswered question, explicit request — it escalates to a human with the full conversation context attached.

Session persistence

Conversation state is stored to Supabase. Restarts, deployments, and crashes don't reset active conversations — the user picks up exactly where they left off.

Auto-responders

Instant out-of-hours replies, acknowledgement messages, and keyword triggers — so no contact goes unanswered for hours.

How it works

From audit to live agent

1

Map the conversation

We document every inbound message type your team currently handles. That's the list of flows the agent needs to cover.

2

Build the flows

We build structured conversation paths — structured enough to handle the 80% without breaking on the 20% that escalates.

3

Connect and test

Integrate with your CRM, calendar, or ticketing system. Test with real WhatsApp numbers — not simulated traffic.

4

Go live and monitor

Deployed on Fly.io. You see escalation rates and unhandled-message logs so you know when a new flow needs adding.

Self-improving over time

Every unhandled message type is logged. The agent surfaces a digest of gaps to you each week — so you can approve new flows that get added to the bot. It gets better as your product changes.

Failed API calls retry automatically with exponential backoff. Persistent escalation failures alert your team directly.

Security and compliance

WhatsApp session credentials are stored encrypted at rest in Supabase EU region. We never store them in environment variables, repos, or config files. Unlike some other automation shops, we don't store your keys in plaintext.

GDPR compliant Encrypted at rest EU data residency

BYOK option available — supply your own WhatsApp session credentials and we deploy without ever holding them ourselves.

Common questions

WhatsApp Automation FAQ

It depends on your scale. For lower volumes and faster time-to-market we use session-based automation with Baileys (an open-source WhatsApp Web client library). For production-grade deployment at scale — and for businesses that need official Meta compliance — we integrate with the WhatsApp Business API. We'll recommend the right approach during the audit call.
Anything with an API: HubSpot, Pipedrive, Salesforce, Notion, Airtable, Google Sheets, custom databases. If your CRM has a webhook or REST API, we can push lead and conversation data to it automatically.
When the agent triggers an escalation, the human operator receives a notification with the full conversation thread already attached — no copy-pasting context. Depending on your setup, this notification goes to a Telegram group, a Slack channel, a ticketing system, or directly to a team member's WhatsApp. The customer sees a "transferring you to a team member" message and the wait is typically seconds, not minutes.
Yes. The agent can send images, PDFs (e.g., invoices, confirmation documents), and pre-recorded audio files as part of a conversation flow. Live voice note generation is technically possible but adds complexity — we'd scope that separately.
A focused single-flow agent (e.g., lead capture only) typically ships in 4–6 business days. Multi-flow agents with CRM integrations and human handoff: 1–3 weeks depending on complexity. We scope it accurately during the audit call before we start.

Ready to build?

Tell us which flows you want automated

Describe your customer conversations. We'll identify the 2–3 flows that cover 80% of the volume and quote from there.

Get a quote