Terms of Service

1. Who these terms are with

Crowork ("we", "us") is an AI-native automation studio operated by Muninn Odinson. By engaging us — starting a project, accepting a quote, or using a workspace we provision — you ("the client") agree to these terms. Questions: hello@crowork.ai.

2. How an engagement works

Most work runs through three stages: a free audit (we scope the problem and what AI can remove or improve), a fixed-scope build, and an optional retainer for running, maintaining, and improving what we shipped. Scope, deliverables, and price for each stage are agreed in writing before work starts. Anything outside an agreed scope is a new scope.

Timelines we give are good-faith estimates, not guarantees, and depend on you providing access and feedback in reasonable time.

3. What we need from you

You're responsible for: giving us the access and credentials a build genuinely needs; making sure you have the right to grant that access and to automate the systems involved; and the accuracy of information you provide. You confirm your use of what we build complies with the terms of the third-party platforms involved (e.g. Telegram, WhatsApp/Meta, Google) and with applicable law.

4. Who owns what

On full payment, you own the deliverables we build specifically for you — the custom code, configurations, and automations of your engagement. You also own your data.

We retain ownership of our pre-existing and general-purpose tooling, frameworks, methods, and know-how, including our open-source components (which are provided under their own licenses, e.g. Apache-2.0). We grant you a perpetual licence to use those components as embedded in your deliverables. We may reuse generic, non-confidential techniques on other engagements.

5. Payment

The audit is free. Builds and retainers are invoiced as agreed in the quote. Unless stated otherwise, build work begins on acceptance of the quote and a deposit where applicable; retainers are billed per period in advance. We accept standard bank transfer and, for cross-border clients, settlement on EVM-compatible networks. Late or non-payment may pause work and suspend any provisioned workspace.

6. API keys & third-party costs

You can bring your own API keys (you pay providers directly) or have us manage keys on your behalf (billed through us). Either way, third-party model/usage costs are yours. Keys are stored encrypted, never in plaintext, and revocable by you at any time. See our Privacy & Cookie Policy for how we handle data.

7. Warranties & liability

We build with care and test before we ship, and our systems include self-healing and human supervision. But AI and automation are not infallible: we provide the work "as is" beyond what's expressly agreed, and you remain responsible for reviewing outputs before relying on them for anything material.

To the extent permitted by law, our total liability for any engagement is limited to the fees you paid for that engagement, and we are not liable for indirect or consequential loss. Nothing here limits liability that can't be limited by law.

8. Confidentiality

Each side keeps the other's non-public information confidential and uses it only to deliver the engagement. We will not name you as a client or publish details of your build without your permission — our public case studies are anonymized by default.

9. Term & termination

Either side may end a retainer with reasonable written notice (default 30 days). On termination you keep the deliverables you've paid for; we hand over what's yours and decommission any workspace we provisioned. Fees for work already done remain due.

10. Governing law & changes

These terms are governed by the laws of Romania and the EU framework that applies to us. If we change these terms we'll update the date above; material changes that affect an active engagement will be agreed with you, not imposed. The latest version lives at this page.