Rotas, bookings and reminders for cleaning companies
A cleaner calls in sick at 6:40 and you have four homes to cover before nine. We build the rota, the access notes and the customer messages, so the morning reshuffle takes a few taps.
What can AI do for a cleaning company?
AI can keep your cleaner rota and the keys and access notes for each home in one place. It handles customers who skip or move a clean. It quotes end-of-tenancy and office jobs from the photos and room counts people send. It reminds each customer the day before and offers a deep clean when one is due.
Each cleaner gets the day's homes on their phone, with the notes for those homes and nobody else's.
You stop answering "can we move Friday?" while you're scrubbing someone's bathroom. The chat replies in the language each customer writes in, and you read every conversation in your own.
- 8:30 Hill StKey tag 14. Dog in the garden.
- 11:30 Park RdCustomer home. No bleach.
- 14:30 Mill LnKey tag 22. Skip the study.
What we build for a cleaning company
Calls you can't take mid-clean
You're on your knees scrubbing a shower when a new customer rings. If you miss the call, they get a WhatsApp or text within a minute, asking what kind of clean they need, with a link to book.
If you want, an AI assistant answers the call instead. It books the job into your diary and sends you a short summary. Anything it can't handle comes to you, and it tells callers they're speaking to an assistant. We set it up on a proven voice platform and connect it to your diary.
Covering a cleaner who's off sick
A cleaner messages that she's ill. The system finds who has gaps that day, who lives nearest and who already knows those homes. You get a cover plan to approve.
Once you approve, each customer gets a message with the new cleaner's name or a new time. You set the rules, like "regular cleaner first, new faces only with a heads-up", and we build them as decision automation.
- Hill St 9:00Ana, knows the home
- Oak Ave 11:00Ana, moved to 12:00
- Bay Rd 13:00Joy
- Elm Ct 15:00move to Friday
Keys and access notes in one place
For each home the system keeps the key tag number, how to get in, the pets, the products the customer allows and the rooms to skip. Alarm codes stay off the chat, and the cleaner gets told who to ask on the day.
Cleaners see the notes for today's homes only. When a customer changes something, you update the note once. Our custom customer records hold all of it for your company.
Quotes for end-of-tenancy and one-off cleans
A tenant moving out on Friday wants a price tonight. The chat asks the questions you would: bedrooms, bathrooms, oven, carpets, inside the windows. It asks for photos of the kitchen and the bathroom.
You get a draft quote built from your own price list. Approve it, and the customer gets the price and two dates. They approve with one tap and pay from a link after the clean. The photos and the approval stay on their record, and a quote nobody answers gets one follow-up two days later. Our WhatsApp automation handles the back and forth.
Deep cleans offered when they're due
A weekly customer whose oven was last done in spring gets an offer in autumn. Before Christmas, regulars get a deep-clean slot offered ahead of the rush.
You set the gap for each extra: oven, fridge, inside windows, skirting boards. The offer comes in the day-before reminder, so the customer says yes with one tap.
Office contracts with a checklist
Each office gets its own checklist: kitchens, bins, meeting rooms, the toilets on each floor. The cleaner ticks it off on the phone, and a missed task stays on the list for the next shift.
The office manager gets a weekly summary and one place to report a problem. An AI employee can log each complaint, tell the cleaner and check it's done the next morning.
What you get with a cleaning company build
A rota you change in a chat
Each cleaner's homes and hours, with cover plans proposed when someone is off and sent once you approve.
Notes for each home
Key tag, way in, pets, allowed products and rooms to skip, shown to the cleaner on the day.
Cleaning plans paid monthly
Customers on a weekly or fortnightly plan stay booked in and pay monthly by card or direct debit. You see who's on a plan and who has lapsed.
Quotes from photos
End-of-tenancy and one-off quotes drafted from room counts, photos and your price list, approved by the customer with one tap.
Google reviews answered
We draft a reply to each Google review for you to approve, and post your offers and holiday hours to your Google profile.
Office checklists
A checklist per site, ticked off on the phone, with complaints logged and checked the next morning.
How we set it up for your company
The audit
FreeYou show us your rota, your customer list and how bookings and changes reach you. We tell you what to automate first and whether your booking software can stay.
You getA written plan of what to automate first, yours to keep.Build and test
One fixed priceWe build the rota, the home notes and the messages, bring in your customers and cleaners, and test each message on our own phones before a customer sees one.
You getA working, documented system. Once you've paid, the code we wrote is yours.Running it
A monthly rateWe keep it running, change the cover rules and the price list when you ask, and add cleaners, areas or office contracts as you grow.
You getA monthly rate for the scope we agreed.
How much does a cleaning company booking system cost?
A cleaning company rota and booking system costs a fixed price to build and a monthly rate to run. The audit that scopes it is free. If you need a new website with a quote form, our managed websites start from $790 at launch prices.
WhatsApp and SMS providers charge per message. You can use your own provider accounts and they bill you direct, or we manage them and estimate the cost from your customers and cleans each week. For a first number, estimate your build. See how the build price and the monthly rate work.
Questions cleaning companies ask us
How do I manage a cleaner rota when someone calls in sick?
A cleaner rota system finds who has free hours that day, who lives nearest and who knows those homes, then proposes a cover plan. You approve the plan in a chat, and each customer gets told the new cleaner's name or a new time. Homes nobody can cover get moved to the next free day, with the customer asked first.
Can customers skip or move a regular clean without calling?
Yes. Customers reply to the day-before reminder or send a message like "we're away next week", and the system skips or moves the clean. The customer's regular slot stays theirs for the following week. You can let the freed hours go to a one-off job, and the cleaner's day updates on their phone.
How should a cleaning company store keys and access notes?
A cleaning company should keep keys on numbered tags and the access notes in one record per home, away from the key itself. We build that record with the key tag, the way in, pets, allowed products and rooms to skip. Cleaners see the notes for that day's homes only. Alarm codes stay out of chat messages.
Can AI quote an end-of-tenancy clean from photos?
AI can draft an end-of-tenancy quote from the room count, the extras and a few photos, using your own price list. The chat asks the questions you would ask, such as bathrooms, oven, carpets and windows. You approve the quote or change it, and the customer gets the price with two dates to pick from.
How can a cleaning company sell more deep cleans to regular customers?
A cleaning company sells more deep cleans by offering them at the right moment, inside a message the customer already reads. The system tracks when each extra was last done, such as the oven or the inside windows, and adds an offer to the day-before reminder once the gap has passed. The customer adds it with one tap.
Can you run office cleaning contracts with checklists?
Yes. Each office cleaning contract gets a checklist per site and per shift. Cleaners tick tasks off on their phone, and a missed task carries over to the next shift. The office manager gets a weekly summary and can report a problem in a chat. Each complaint goes to the cleaner and gets checked the next morning.
Do I need this if my cleaning software already sends reminders?
Maybe not. Keep the cleaning software. We add only what it can't do: WhatsApp messages, rebooking at each customer's own interval, the list of customers who have gone quiet and answering the phone when you can't. For a cleaning firm that also means sick-day cover plans and quotes from photos. If your cleaning software already covers all of that, the free audit will tell you, and you won't need us.
How much does a booking and rota system for a cleaning company cost?
A booking and rota system for a cleaning company costs a fixed price to build and a monthly rate to run, and the audit that scopes it is free. Our managed websites start from $790 at launch prices if you need a new site. The monthly rate is set for the scope we agree, and we re-quote if the scope or the number of messages changes a lot.
The services behind it
Decision automation
Your rules applied to every ticket and inquiry, with a confidence score on each decision. Anything under your threshold goes to your team.
About decision automation
Custom CRMs
Client records built around where your clients already talk to you, with reminders of who to follow up with.
About custom CRMsHow do you sort cover when a cleaner is off?
Show us your rota and a typical Monday morning, and we'll tell you which part to automate first before you spend anything.