MOT reminders, repair updates and photo approvals for car garages

The front desk phone rings all day with "is my car ready?" while a car sits on the ramp waiting for someone to say yes to new brake pads. We build the reminders, the updates and the approvals, so the bays keep moving.

Book a free audit See an AI operations employee we built

Demo MotorsWhatsApp

Hi Mark, Dan found the front brake pads down to 2 mm during the service. Here's the photo.11:20

Photo: front brake pad, worn

New front pads and discs come to $210 fitted. Want us to go ahead?

ApproveCall meNot now

11:20

Approve11:34

Thanks. Your car will be ready by 16:30. We'll message you when it is.11:34

What can AI do for a car repair garage?

AI can remind each customer when their MOT or yearly inspection is due and book the slot from the message. It suggests a service from the mileage, runs the seasonal tyre swaps and keeps track of stored tyres. It sends updates while the car is in, and it gets repair approvals by photo.

Your front desk stops ringing customers to ask for a yes, and customers stop ringing to ask if the car's ready.

Each car sits on one record: plate, mileage, inspection date, tyre size, past work and what you advised last time. The chat replies in the language each customer writes in, and you read every conversation in your own.

Demo MotorsSMS

Hi Laura, the MOT on AB12 CDE runs out on 28 November. We have Monday 8:30 or Wednesday 13:00 free.

Mon 8:30Wed 13:00Other day

09:15

Mon 8:3012:02

Booked: MOT, Monday 8:30. It takes about an hour, and you're welcome to wait.12:02

What we build for a car repair garage

Calls while you're under a car

The phone rings while you're under a car on the ramp. If nobody picks up, the caller gets a WhatsApp or text within a minute, asking what the car needs, with a link to book.

If you want, an AI assistant answers the call instead. It books the job into your diary and sends you a short summary. Anything it can't handle comes to you, and it tells callers they're speaking to an assistant. We set it up on a proven voice platform and connect it to your diary.

Garage assistantOwner's chat

Call answered at 08:12: Mr Novak, EF56 GHJ. Warning light on the dashboard, the car still drives.

Bookeddiagnostic, today 14:00
Askedif a courtesy car is free

I said the desk would confirm the courtesy car.

Confirm carNo car today

08:15

Confirm car08:31

Mr Novak told: courtesy car ready at 14:00

MOT and inspection reminders

In Great Britain, most cars need an MOT each year from three years old. Other countries have their own yearly or two-yearly inspection. The system holds each car's due date and messages the customer about a month ahead with free slots.

Customers who don't book get one more message a week before the date. Our WhatsApp automation sends these on WhatsApp or SMS, whichever the customer picked.

Garage assistantOwner's chat

MOTs due in December:

Booked41
Reminded, no reply17
No contact details6

Send the week-before message to the 17?

SendShow list

08:00

Send08:04

Sent to 17 customers

Services by mileage

The service gap depends on the car: so many miles or a year, whichever comes first. The system knows the mileage at each past visit. It works out where each car should be by now and asks the customer for a reading when the service looks close.

The customer replies with a number and gets a slot. You set the rules for each type of car, and we build them as decision automation.

Demo MotorsWhatsApp

Hi Raj, your estate was at 41,300 miles at its last service in January. What's on the clock now?10:00

48,20018:45

Thanks. That's close to the 50,000-mile service. Thursday 8:00 or Saturday 9:00?

Thu 8:00Sat 9:00

18:45

Sat 9:0018:47

Tyre swaps and stored sets

Customers who store a second set with you get a message when the season turns. You pick the week, or you set a trigger like the first frost in the forecast. Bookings fill the bays at the pace you set per day.

Each stored set has a rack number, a size and the tread depth from the last swap. A set getting low gets flagged before the customer arrives. We plan the bays with operations automation built for your workshop.

Demo MotorsSMS

Hi Ioana, the first frost is forecast next week. Your winter tyres are ready on rack B4, with 6 mm tread left. Swap them over?

Tue 10:00Fri 15:00Later

08:30

Tue 10:0008:52

Booked for Tuesday 10:00. The swap takes about 40 minutes. We'll store your summer set on B4.08:52

Updates while the car is in

Customers get a short message at each stage: on the ramp, waiting on a part, ready to collect. Each update goes out when the mechanic taps a button in the workshop chat.

A customer who asks "is it ready?" gets the answer from the same chat, any time. The front desk answers fewer calls and has more time for the customers at the counter. An AI employee can run this job for you.

Demo MotorsWhatsApp

Update: waiting on a part

Any news on my car?14:10

Hi Sophie, the clutch kit arrived at 12:00 and Dan is fitting it now. Your car should be ready by 17:00.14:10

Update: ready to collect, 16:40

Repair quotes from the mechanic's photo

The mechanic spots worn pads or a split boot and sends a photo with a line of text to the workshop chat. The system drafts the quote from your parts and labour prices for you or the front desk to check.

Once you approve it, the customer gets the photo, the price and three buttons. The yes or no lands back on the job card, and the customer pays from a link when the car is ready. A quote nobody answers gets one follow-up the next morning. We connect the steps with workflow automation around the software you use.

Demo Motors workshopTelegram

Bay 2, CD34 EFG. Nearside CV boot split10:05

Photo received

Draft quote: CV boot kit plus 1h labour, $95. Send to the customer, Mr Ellis?

SendEdit price

10:05

Send10:07

Sent to Mr Ellis with the photo

What you get with a garage build

A record for each car
Plate, mileage at each visit, MOT or inspection date, tyre size, past work and advisories.
Reminders a month ahead
MOT, inspection and service messages with free slots, and one follow-up a week before the date.
Tyre swaps and storage
Seasonal swap bookings, rack numbers and tread depths for each stored set.
Updates from the workshop
The mechanic taps a stage, and the customer gets the update on WhatsApp or SMS.
Approve and pay by photo
Quotes drafted from your prices and sent with the photo. The customer approves with one tap and pays from a link at collection.
Reviews asked for and answered
Every customer gets the same review ask with no reward. We draft a reply to each Google review for you to approve, and post offers and holiday hours to your profile.

How we set it up for your garage

The audit
Free
You show us your booking diary, your garage software and how customers reach the front desk. We tell you what to automate first and whether your software can stay.
You getA written plan of what to automate first, yours to keep.
Build and test
One fixed price
We build the reminders, the updates and the photo approvals. We bring in your customers, cars and due dates, then test each message on our own phones first.
You getA working, documented system. Once you've paid, the code we wrote is yours.
Running it
A monthly rate
We keep it running, update the prices behind the quotes when you ask, and add bays, mechanics or a second site as you grow.
You getA monthly rate for the scope we agreed.

How an engagement with us runs, step by step

How much does a garage reminder and booking system cost?

A garage reminder and booking system costs a fixed price to build and a monthly rate to run. The audit that scopes it is free. If you need a new website with online booking, our managed websites start from $790 at launch prices.

WhatsApp and SMS providers charge per message. You can use your own provider accounts and they bill you direct, or we manage them and estimate the cost from your customers and cars. For a first number, estimate your build. See how the build price and the monthly rate work.

Questions car repair garages ask us

How do I send MOT reminders to my garage customers?

MOT reminders work from the due date on each car's record. The system messages the customer about a month before the date with two or three free slots, and the customer books by tapping one. Customers who don't book get one more message a week before. Outside Great Britain, we set the same reminders for your country's inspection.

Can a garage get repair approvals from customers by WhatsApp?

Yes. The mechanic sends a photo and a note to the workshop chat, and the system drafts a quote from your parts and labour prices. You or the front desk check the quote, then the customer gets the photo and the price on WhatsApp with buttons to approve, call or decline. The repair approval lands on the job card.

How do I remind customers about a service by mileage?

A mileage service reminder starts from the mileage at each past visit. The system estimates where each car should be and asks the customer for a reading when the service looks close. The customer replies with the number and gets offered a slot. You set the service gap for each type of car, in miles or kilometres and months.

Can the system manage seasonal tyre swaps and tyre storage?

Yes. Each stored tyre set gets a rack number, a size and the tread depth from the last swap. When the season turns, or when frost appears in the forecast, customers with stored sets get a message with free slots. Bookings fill the bays at the pace you set, and sets with low tread get flagged before the customer arrives.

How can a garage cut down on "is my car ready?" calls?

A garage cuts down on these calls by sending updates before the customer asks. The mechanic taps a stage in the workshop chat, and the customer gets a message: on the ramp, waiting on a part, ready to collect. A customer who asks for news in the chat gets the latest stage and the expected time without anyone picking up the phone.

Can you connect reminders to the garage management software I use?

Often, yes. If your garage management software lets other software read customers, cars and jobs, through an API or webhooks, we add the reminders, updates and approvals on top of it. If it doesn't, we can work from regular exports or build the car records for you. The free audit checks your software before you pay anything.

Do I need this if my garage software already sends reminders?

Maybe not. Keep the garage software. We add only what it can't do: WhatsApp messages, rebooking at each customer's own interval, the list of customers who have gone quiet and answering the phone when you can't. For a garage that also means photo approvals in WhatsApp and the tyre storage list. If your garage software already covers all of that, the free audit will tell you, and you won't need us.

How much does a booking and reminder system for a garage cost?

A booking and reminder system for a garage costs a fixed price to build and a monthly rate to run, and the audit that scopes it is free. Our managed websites start from $790 at launch prices if you need a new site. The monthly rate is set for the scope we agree, and we re-quote if the scope or the number of messages changes a lot.